Platform Support Specialist: SQL & Incident Ownership

Thetradedesk; New York (NY); On-site; USD 39,800 - 73,000; Full time

Benefits offered by this job

Comprehensive healthcare

401k plan with company match

Vacation time up to 160 hours

Job summary

The Trade Desk is seeking a Platform Support Coordinator to provide application support and problem-solving for its platform in New York. The successful candidate will be skilled in SQL, HTML, and have a Bachelor's degree or equivalent experience. This role involves troubleshooting application issues, managing incidents, and contributing to the company's Knowledge Base.

We offer a competitive salary range from $39,800 to $73,000, along with comprehensive benefits including healthcare and retirement plans. The Trade Desk fosters inclusive hiring practices and encourages diverse applicants.

Qualifications

• 0-2 years relevant work experience as a technical support representative.
• Strong SQL and HTML experience.
• General knowledge of RTB, DSPs, ad exchanges, aggregators.

Responsibilities

• Support for application issues within established SLAs.
• Own incidents and escalate to technical teams as needed.
• Maintain the company’s ticketing system and resolve various technical issues.

Skills

Troubleshooting

Analytical skills

SQL

HTML

Excel

Education

Bachelor’s Degree or relevant experience

Job description

The Trade Desk is seeking a Platform Support Coordinator to provide application support and problem-solving for its platform in New York. The successful candidate will be skilled in SQL, HTML, and have a Bachelor's degree or equivalent experience. This role involves troubleshooting application issues, managing incidents, and contributing to the company's Knowledge Base.

We offer a competitive salary range from $39,800 to $73,000, along with comprehensive benefits including healthcare and retirement plans. The Trade Desk fosters inclusive hiring practices and encourages diverse applicants.