Platform Support Analyst I: Tech Troubleshooter
Thetradedesk
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Benefits offered by this job
Job summary
The Trade Desk in Los Angeles is looking for a Technical Support Representative to resolve platform issues and assist clients with technical requests. Responsibilities include troubleshooting, providing training, and improving client communication.
Ideal candidates should have a Bachelor’s degree, at least 3 years of relevant experience, and AdTech knowledge. The position offers a competitive salary and comprehensive benefits.
Qualifications
- 3+ years relevant work experience as a technical support representative.
- 2+ years of AdTech experience.
- Experience in troubleshooting and problem-solving.
Responsibilities
- Support platform issues and ensure SLAs are met.
- Troubleshoot technical support requests.
- Coordinate training on support-related tools.
Skills
Education
Tools
Job description
The Trade Desk in Los Angeles is looking for a Technical Support Representative to resolve platform issues and assist clients with technical requests. Responsibilities include troubleshooting, providing training, and improving client communication.
Ideal candidates should have a Bachelor’s degree, at least 3 years of relevant experience, and AdTech knowledge. The position offers a competitive salary and comprehensive benefits.
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