Platform Support Specialist I: SQL & AI Tools

The Trade Desk; New York (NY); On-site; USD 53,000 - 88,000; Full time

Benefits offered by this job

Healthcare benefits

401k with company match

Disability & life insurance

Well-being benefits

Tuition reimbursement

Parental leave

Paid time off

Employee stock purchase plan

Job summary

The Trade Desk, a global technology company and the world’s leading independent platform for digital advertising, is seeking a Platform Support Analyst in New York. You will use customer-facing and technical skills to help Business Teams have excellent platform experiences and support the trading platform.

You will build relationships with Customer Service, Engineering, Product Managers, and others, troubleshoot, run SQL queries, and help improve processes while staying within SLAs.

Qualifications

• Bachelor’s degree or equivalent substitute experience.
• 3+ years as a technical support representative in a small or medium business.
• 2+ years of AdTech experience (RTB, DSPs, ad exchanges, etc.).
• Outstanding troubleshooting, analytical, and problem-solving abilities with cross-functional collaboration.
• Strong client-facing communication with de-escalation skills.
• Strong SQL and HTML experience.
• Advanced MS Excel skills with pivot tables and formulas.
• Independent judgement in troubleshooting AdTech and UX issues.
• Effective time management and deadline adherence.
• Proficiency in AI tools.
• Light on-call/after-hours support.

Responsibilities

• Support for platform issues and ensure incidents are addressed within SLAs.
• Multi-task, manage, and resolve technical support requests.
• Problem-solving and troubleshooting tasks.
• Execute stored procedures and SQL queries on the database.
• Maintain the ticketing system and resolve platform issues.
• Develop quick remedies and advocate for permanent solutions with Engineering/Product Teams.
• Contribute to Knowledge Base and documentation.
• Coordinate training on support tools and processes.
• Mentor teammates on technical case work.
• Provide data-driven insights from tracked cases and projects.
• Use AI tools to aid daily tasks and workload reduction.
• Collaborate with clients to address issues and frustration.

Skills

SQL

HTML

Excel

AI tools

Customer support

AdTech knowledge

Education

Bachelor’s Degree

Tools

Salesforce

Jira

Confluence

Postman

Tableau

Job description

The Trade Desk, a global technology company and the world’s leading independent platform for digital advertising, is seeking a Platform Support Analyst in New York. You will use customer-facing and technical skills to help Business Teams have excellent platform experiences and support the trading platform.

You will build relationships with Customer Service, Engineering, Product Managers, and others, troubleshoot, run SQL queries, and help improve processes while staying within SLAs.