Platform Operations Engineer II - 24/7 Global Platform

Akamai Technologies, Inc.; Tallahassee (FL); On-site; USD 78,000 - 140,000; Full time

Benefits offered by this job

FlexBase program

Competitive benefits package

Job summary

Akamai Technologies, Inc. is seeking a Platform Operations Engineer II to join our NOCC-focused team in Cambridge, MA. This role focuses on monitoring, troubleshooting, and maintaining Akamai's distributed platform for 24x7 global service, ensuring high availability and rapid incident resolution.

You will work with engineers, architects, vendors, and customers to drive resolutions, patch software, and document learnings. A Secret clearance is required, and offshore work is not expected.

Qualifications

• 5 years of experience and a Bachelor's degree or it's equivalent work experience.
• Demonstrate experience administering UNIX-based operating systems
• Demonstrate experience working with fault detection, troubleshooting, trouble ticketing, escalation, and other related operational concepts and processes
• Be able to understand and write SQL queries and show understanding of the following protocols: TCP/IP, DNS, NTP, and HTTP
• Have excellent interpersonal and communication skills, high level of attention to detail, excellent timeliness and dependability
• Have an active Secret security clearance
• Demonstrate the ability to work independently, exercise sound judgment, and take ownership of issues through resolution
• Be able to work onsite Monday through Friday at our Cambridge, MA office

Responsibilities

• Monitoring, troubleshooting, and correcting emerging platform problems through an alert driven workflow, emails, and phone calls
• Collaborating with Engineers, System Architects, Infrastructure Vendors, and Customers to isolate problems, achieve resolution, and improve the operational stability of the platform
• Updating and patching system software components and configurations
• Documenting work performed in the trouble ticketing system for communication and review/learning purposes clearly and effectively
• Developing and maintaining documentation, procedures and tools

Skills

UNIX administration

SQL queries

Interpersonal skills

Attention to detail

Break through ownership

Security clearance

Troubleshooting

Independent working

Education

Bachelor's degree or equivalent

Job description

Akamai Technologies, Inc. is seeking a Platform Operations Engineer II to join our NOCC-focused team in Cambridge, MA. This role focuses on monitoring, troubleshooting, and maintaining Akamai's distributed platform for 24x7 global service, ensuring high availability and rapid incident resolution.

You will work with engineers, architects, vendors, and customers to drive resolutions, patch software, and document learnings. A Secret clearance is required, and offshore work is not expected.