Platform Operations Engineer II — Hybrid/Flexible

Akamai Technologies, Inc.; Springfield (IL); On-site; USD 78,000 - 140,000; Full time

Benefits offered by this job

Healthcare

401K savings plan

Vacation (PTO)

Parental leave

Employee Stock Purchase Plan (ESPP)

FlexBase and onsite options

Job summary

Akamai Technologies, Inc. is seeking a Platform Operations Engineer II to monitor, troubleshoot, and stabilize our global NOCC-backed platform.

You will collaborate with engineers and vendors to isolate issues, update software components, and document resolutions for continuous learning. Responsibilities include handling alerts, tickets, and communications, while maintaining operational stability and applying patches.

Qualifications

• Have 5 years of experience and a Bachelor's degree or it's equivalent work experience.
• Demonstrate experience administering UNIX-based operating systems.
• Demonstrate experience working with fault detection, troubleshooting, trouble ticketing, escalation, and other related operational concepts and processes.
• Be able to understand and write SQL queries and show understanding of the following protocols: TCP/IP, DNS, NTP, and HTTP.
• Have excellent interpersonal and communication skills, high level of attention to detail, excellent timeliness and dependability.
• Have an active Secret security clearance
• Demonstrate the ability to work independently, exercise sound judgment, and take ownership of issues through resolution.
• Be able to work onsite Monday through Friday at our Cambridge, MA office.

Responsibilities

• Monitoring, troubleshooting, and correcting emerging platform problems through an alert driven workflow, emails, and phone calls
• Collaborating with Engineers, System Architects, Infrastructure Vendors, and Customers to isolate problems, achieve resolution, and improve the operational stability of the platform
• Updating and patching system software components and configurations
• Documenting work performed in the trouble ticketing system for communication and review/learning purposes clearly and effectively
• Developing and maintaining documentation, procedures and tools

Skills

UNIX administration

SQL queries

TCP/IP

DNS

NTP

HTTP

communication skills

security clearance

on-call / incident management

ownership / accountability

Education

Bachelor's degree or equivalent experience

Job description

Akamai Technologies, Inc. is seeking a Platform Operations Engineer II to monitor, troubleshoot, and stabilize our global NOCC-backed platform.

You will collaborate with engineers and vendors to isolate issues, update software components, and document resolutions for continuous learning. Responsibilities include handling alerts, tickets, and communications, while maintaining operational stability and applying patches.