Platform Automation Engineer II - Unified Communications

Mapfre; Webster (MA); On-site; USD 100,000 - 135,000; Full time

Job summary

MAPFRE Insurance is seeking a Platform Automation Engineer II for the Unified Communications team in Webster, MA. You will build and support integrations, automation, and reporting across UC platforms to improve self-service and reduce lead times.

This role emphasizes collaboration with IT Analysts, Engineers, Product Owners, and vendors, and involves on-call responsibilities to enhance employee and customer experiences, with opportunities to leverage AI-assisted development tools.

Qualifications

• 3+ years of professional experience in software engineering, systems integration, platform engineering, automation development, or related technical roles.
• Experience designing, developing, and supporting integrations between enterprise applications, SaaS platforms, cloud services, and business systems.
• Experience developing solutions using Python, TypeScript, APIs, web services, databases, and modern software development practices.
• Experience supporting production applications and services, including troubleshooting, incident response, operational support, and continuous improvement activities.
• Experience working in Agile delivery environments and collaborating with cross-functional teams to deliver business and technology solutions.
• Experience leveraging AI-assisted development tools to accelerate development, quality, and delivery.
• Knowledge of identity and access management technologies (SSO, OAuth, OpenID Connect, SAML).
• Bonus: Genesys Cloud CX or similar UC platforms.

Responsibilities

• Enable self-service, reduce lead times for platform changes, and support AI-assisted solutions through integrations, automation, and data connectivity.
• Design, develop, and support integrations between Unified Communications platforms, enterprise applications, cloud services, and business systems.
• Build automation solutions, APIs, and reporting capabilities that improve operational efficiency and service delivery.
• Collaborate with IT Analysts, Engineers, Product Owners, business stakeholders, and vendors to gather requirements and deliver scalable technical solutions.
• Participate in request fulfillment, operational support, incident management, and a rotating on-call schedule to improve employee and customer experiences.

Skills

Python

TypeScript

REST APIs

Cloud AWS

CI/CD

IaC

NoSQL databases

Education

Bachelor's degree in a related technical field

Tools

Terraform

CloudFormation

GitHub Actions

Jenkins

Genesys Cloud CX (bonus)

Job description

MAPFRE Insurance is seeking a Platform Automation Engineer II for the Unified Communications team in Webster, MA. You will build and support integrations, automation, and reporting across UC platforms to improve self-service and reduce lead times.

This role emphasizes collaboration with IT Analysts, Engineers, Product Owners, and vendors, and involves on-call responsibilities to enhance employee and customer experiences, with opportunities to leverage AI-assisted development tools.