Unified Communications Engineer II

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Parental and maternity leave benefits

Adoption reimbursement program

Wellness programs

401k with employer match

Free gym membership

Job summary

United Shore Financial Services LLC in Pontiac, Michigan is seeking a Unified Communications Engineer to implement a new datacenter. Responsibilities include administering Cisco Unified Communication systems and troubleshooting voice applications. Ideal candidates have 3+ years of experience and effective communication skills. The position offers excellent perks, including health insurance, PTO, and access to a state-of-the-art fitness center.

Qualifications

• 3+ years of experience administering Cisco Unified Communication systems.
• Understanding of call recording applications and e911 experience.
• Ability to work in a fast-moving environment and multitask.

Responsibilities

• Administer Cisco Voice Applications and monitor server clusters.
• Troubleshoot and resolve system outages and trouble tickets.
• Assist with project implementations and provide training to team members.

Skills

Administration of Cisco Unified Communication systems

CUBE/Gateway troubleshooting

Vendor Relationship Management

Effective communication

Experience with ticketing systems (ServiceNow)

Education

Computer-related degree or equivalent experience

CCNP Collaboration

Tools

Cisco Unified Communications Manager

Cisco Unity Connection

Cisco Packaged Contact Center Enterprise (PCCE)

VMware servers

Job description

We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Wholesale Mortgage’s operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.

WHAT YOU WILL BE DOING

• Administration of Cisco Voice Applications and third party tools
• Monitor communication server clusters to ensure peak performance
• Troubleshoot, analyze, and resolve system outages and trouble tickets
• Provide capacity, performance, uptime and security reporting
• Maintain up-to-date documentation of system design, operation and procedure manuals
• Assist with project implementations and other tasks
• Participate in rotating on-call escalation coverage or emergency response
• Provide in-person training and support to team members
• Mentor other telecom team members

WHAT WE NEED FROM YOU

Must-Have:

• 3+ years of experience in the administration of Cisco Unified Communication systems, specifically:
• Cisco Unified Communications Manager
• Cisco Unity Connection
• Cisco Packaged Contact Center Enterprise (PCCE)
• CUBE/Gateway troubleshooting experience
• Experience supporting call recording applications
• Vendor Relationship Management
• Ability to communicate effectively with leadership, team members and clients
• Experience working in ticketing systems (ServiceNow)
• Comfortable in a fast-moving environment with ability to multitask and adapt, positive attitude and willingness to learn
• Onsite, full-time attendance

Nice-To-Have:

• Computer-related degree or equivalent experience, or CCNP Collaboration
• Experience with VMware servers
• e911 experience
• Experience with scripting/API
• Experience with Cisco Expressway/MRA, and Cisco Emergency Responder
• Experience working with IT frameworks (Agile, ITIL)
• Cisco IM&Presence

THE PLACE & THE PERKS

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.