Platform Engineer II — AI Automation & Remote Work

CNX; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Concentrix is seeking a Platform Engineer II for its remote U.S. operations. You will contribute to scalable infrastructure, automation, and AI-driven improvements while collaborating with global teams.

The role emphasizes proactive problem solving, strong communication, and ability to work in a fast-paced environment. The position requires at least 2 years of related experience, proficiency with NICE WFM/ACD, and a proactive, detail-oriented mindset.

Qualifications

• Demonstrated ability to multitask, prioritize tasks, and meet deadlines.
• Strong communication skills, both written and verbal.
• Willingness and capability to work remotely.
• Minimum of 2+ years of related work experience.
• Proficiency with NICE WFM and ACD systems.
• Experience with AI-powered tools and automation is a plus.

Responsibilities

• Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.
• Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations.
• Self-starter with a sense of urgency, capable of working effectively under pressure.
• Professional demeanor with the ability to develop and maintain strong relationships.
• Excellent attention to detail and strong communication skills.
• Proficient in Microsoft Office Suite.
• Willingness and capability to work remotely.
• Minimum of 2+ years of related work experience.
• Leverage AI-powered tools and automation to improve operational efficiency and outcomes.
• Identify opportunities to automate repetitive processes using AI technologies.
• Ensure responsible, secure, and compliant use of AI technologies.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Skills

Multitasking

Communication

Self-motivated

Relationship-building

Tools

NICE WFM

ACD systems

Microsoft Office Suite

Job description

Concentrix is seeking a Platform Engineer II for its remote U.S. operations. You will contribute to scalable infrastructure, automation, and AI-driven improvements while collaborating with global teams.

The role emphasizes proactive problem solving, strong communication, and ability to work in a fast-paced environment. The position requires at least 2 years of related experience, proficiency with NICE WFM/ACD, and a proactive, detail-oriented mindset.