Unified Communications Engineer II — Cisco UC Expert

UWM

Pontiac (MI)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

PTO after 30 days

Parental leave

Adoption reimbursement

Volunteer hours

Training & career development

Health, dental, vision

401k with employer match

Mortgage discounts

Fitness center access

Job summary

United Wholesale Mortgage in Pontiac, MI seeks a Unified Communications Engineer to help implement a new datacenter and ensure the stable operation of our enterprise Cisco Unified Communications systems. You will administer Cisco Voice Applications, monitor server clusters, troubleshoot outages, and provide capacity, uptime, and security reporting while maintaining thorough documentation.

This on-site, full-time role offers opportunities to mentor teammates, participate in on-call coverage, and

Qualifications

3+ years of administration of Cisco Unified Communications systems.
Experience with UCM, Unity Connection, and PCCE.
Cube/Gateway troubleshooting experience.
Experience supporting call recording applications.
Proficient in ServiceNow and ticketing processes.
Strong communication with leadership, team members and clients.
Onsite, full-time role.

Responsibilities

Administer Cisco Voice Applications and third party tools.
Monitor communication server clusters to ensure peak performance.
Troubleshoot, analyze, and resolve system outages and trouble tickets.
Provide capacity, performance, uptime and security reporting.
Maintain up-to-date documentation of system design, operation and procedure manuals.
Assist with project implementations and other tasks.
Participate in rotating on-call escalation coverage or emergency response.
Provide in-person training and support to team members.
Mentor other telecom team members.