Plasma Center Technician I - Donor Safety & Processing

Octapharma Plasma, Inc.; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Formal training

Medical, dental, and vision insurance

Health savings account (HSA)

Flexible spending account (FSA)

Tuition Reimbursement

Employee assistance program (EAP)

Wellness program

401k retirement plan

Job summary

Octapharma Plasma, Inc. is seeking a detail-oriented team member to support donor eligibility screening, plasma collection and product processing while ensuring regulatory compliance.

The role emphasizes strong customer service, accurate record-keeping, and safe handling of biohazardous materials in a donor center environment. Responsibilities include operating plasmapheresis equipment, monitoring donor conditions, maintaining cleanliness, and adhering to SOPs and safety protocols.

Qualifications

• High school diploma or equivalent (GED).
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.

Responsibilities

• Ensure compliance with all state, federal, and industry regulations to maintain production standards and facility compliance.
• Maintain high levels of customer service, donor confidentiality, and positive donor experience.
• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality.
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.
• Perform plasma collection and processing, including sterile products and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.
• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.
• Maintain complete and accurate recordkeeping in compliance with company SOPs.
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.
• Troubleshoot machine issues and perform routine quality control checks on equipment.
• Perform other duties as assigned.

Skills

Customer service

Organizational skills

Communication skills

English proficiency

Bilingual Spanish

Education

High school diploma or GED

Job description

Octapharma Plasma, Inc. is seeking a detail-oriented team member to support donor eligibility screening, plasma collection and product processing while ensuring regulatory compliance.

The role emphasizes strong customer service, accurate record-keeping, and safe handling of biohazardous materials in a donor center environment. Responsibilities include operating plasmapheresis equipment, monitoring donor conditions, maintaining cleanliness, and adhering to SOPs and safety protocols.