Plasma Center Technician I — Donor Care & Processing

Octapharma Plasma, Inc.; Rocky Mount (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance and benefits

HSA

FSA

Tuition Reimbursement

EAP

Wellness program

401k retirement plan

Paid time off

Company paid holidays

Personal time

Job summary

Octapharma Plasma, Inc. is seeking a donor center technician to determine donor eligibility and perform plasma collection while ensuring compliance with SOPs and regulations.

You will operate plasmapheresis equipment, monitor donor safety, and maintain accurate records in a fast-paced center. The role emphasizes strong customer service, English communication, and attention to biohazard safety, with potential bilingual support for Spanish-speaking donors.

Qualifications

• High school diploma or equivalent required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Bilingual in Spanish preferred (location specific).

Responsibilities

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
• Maintain high levels of customer service, donor confidentiality, and positive donor experience.
• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality.
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.
• Perform plasma collection and processing, including sterile products and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.
• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.
• Maintain complete and accurate recordkeeping in compliance with company SOPs.
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.
• Troubleshoot machine issues and perform routine quality control checks on equipment.
• Perform other duties as assigned.

Skills

Customer service

English proficiency

Spanish language preferred

Education

High school diploma or equivalent

Job description

Octapharma Plasma, Inc. is seeking a donor center technician to determine donor eligibility and perform plasma collection while ensuring compliance with SOPs and regulations.

You will operate plasmapheresis equipment, monitor donor safety, and maintain accurate records in a fast-paced center. The role emphasizes strong customer service, English communication, and attention to biohazard safety, with potential bilingual support for Spanish-speaking donors.