Plant IT Help Desk Specialist | 1st Shift

METRO INDUSTRIAL SERVICES; Frankfort (IN); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

Direct deposit or pay cards

Medical, dental, vision, and short/dis

Disability insurance

Internal Referral Program

Skills training and development

Job summary

METRO INDUSTRIAL SERVICES in Frankfort, IN, seeks an IT Help Desk Support professional for a temporary, first-shift role. You will troubleshoot and support Windows-based desktops, printers, and peripherals across the plant, enabling onboarding, separations, and equipment access.

This on-site position suits those comfortable in both office and active manufacturing environments. Applicants should have 2+ years' IT experience, strong problem-solving and customer-service skills, and familiarity with

Qualifications

• 2+ years of experience in IT Support, Desktop Support, Help Desk, or a related role preferred.
• Strong troubleshooting, problem-solving, communication, organization, and customer-service skills, with experience supporting Windows computers, hardware, software, and peripherals.
• Manufacturing or industrial IT experience is highly preferred, with the ability to work independently in both office and active plant-floor environments.

Responsibilities

• Provide Help Desk and Desktop Support to employees throughout the facility, troubleshooting computers, hardware, software, printers, peripherals, and connectivity issues.
• Provide first-response IT support on the plant floor while assisting with new-hire onboarding, employee separations, equipment, and system access.
• Assist with IT preparation and implementation for new machinery and manufacturing equipment, while maintaining accurate IT asset/software inventories and documenting IT activities.

Skills

IT Support

Help Desk

Windows Support

Troubleshooting

Communication

Customer Service

Tools

Windows OS

PC Hardware

Printers

Job description

METRO INDUSTRIAL SERVICES in Frankfort, IN, seeks an IT Help Desk Support professional for a temporary, first-shift role. You will troubleshoot and support Windows-based desktops, printers, and peripherals across the plant, enabling onboarding, separations, and equipment access.

This on-site position suits those comfortable in both office and active manufacturing environments. Applicants should have 2+ years' IT experience, strong problem-solving and customer-service skills, and familiarity with