IT Support Associate – 2nd Shift

Surge Staffing; Guntown (MS); On-site; USD 25,000 - 34,000; Full time

Job summary

Surge Staffing in Mississippi seeks an IT Support Technician to provide first-level technical support across office and production areas. You will troubleshoot computers, software, printers, scanners, and network connectivity, elevating complex issues as needed.

The role supports production-floor technology with strong teamwork and customer service, requiring attention to detail and the ability to work in a fast-paced manufacturing setting.

Qualifications

• Must have basic knowledge of Windows and common computer applications.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Ability to work throughout a manufacturing facility.
• Flexibility to work 2nd shift and overtime as needed.

Responsibilities

• Provide first-level IT support to employees.
• Troubleshoot computer, software, hardware, and connectivity issues.
• Assist with login, password, and access issues.
• Install, configure, and replace computers, monitors, printers, scanners, and other equipment.
• Support production-floor technology, including computers, terminals, scanners, and printers.
• Assist with basic network and connectivity troubleshooting.
• Prepare and deploy equipment for new employees.
• Track and maintain IT equipment and inventory.
• Assist with software installation and updates.
• Document troubleshooting and completed service requests.
• Escalate complex technical issues to appropriate IT personnel.
• Provide professional and timely customer service.
• Follow all IT security, safety, and manufacturing procedures.

Skills

Troubleshooting

Windows

Customer service

Communication

Teamwork

Detail oriented

Independent work

Manufacturing environment

Education

High School Diploma or GED

Job description

IT Support Technician – 2nd Shift

Pay: $20.70/hour + $1.00 2nd Shift Premium = $21.70/hour
Schedule: Monday–Friday, 6:30 PM–3:15 AM
Training: Monday–Friday, 8:00 AM–5:00 PM

Job Summary

We are seeking an IT Support Technician to provide first-level technical support to employees in a fast-paced manufacturing environment. This position will troubleshoot computers, software, printers, scanners, mobile devices, network connectivity, and other technology throughout the facility. The IT Support Technician will work directly with employees in both office and production areas and will elevate more complex issues when necessary.

Responsibilities

• Provide first-level IT support to employees.
• Troubleshoot computer, software, hardware, and connectivity issues.
• Assist with login, password, and access issues.
• Install, configure, and replace computers, monitors, printers, scanners, and other equipment.
• Support production-floor technology, including computers, terminals, scanners, and printers.
• Assist with basic network and connectivity troubleshooting.
• Prepare and deploy equipment for new employees.
• Track and maintain IT equipment and inventory.
• Assist with software installation and updates.
• Document troubleshooting and completed service requests.
• Escalate complex technical issues to appropriate IT personnel.
• Provide professional and timely customer service.
• Follow all IT security, safety, and manufacturing procedures.

Qualifications

Required:

• High School Diploma or GED.
• Previous IT or technical support experience.
• Basic knowledge of Windows and common computer applications.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Ability to work throughout a manufacturing facility.
• Ability to work 2nd shift and overtime as needed.

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