Plano Retail Keyholder — Lead & Delight Customers

Framebridge, Inc.; Plano (TX); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Contests and Incentives

Commuter benefits

Job summary

Framebridge is seeking a Retail Full Time Keyholder for Plano to uphold exceptional customer service, train team members, and manage daily store operations. You will apply product knowledge and help maintain Framebridge standards while engaging customers in a design-focused retail environment.

The role requires flexibility to cover evenings and weekends, with emphasis on relationship-building, communication, and problem-solving to drive store performance and a 100% happiness experience.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members to do the same.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Key holder experience

Customer service

Retail experience

Hospitality experience

Interpersonal skills

Communication

Relationship-building

Time management

Organizational skills

Problem-solving

Adaptability

Flexible hours

Education

Degree in art/design/marketing or relevant fields

Job description

Framebridge is seeking a Retail Full Time Keyholder for Plano to uphold exceptional customer service, train team members, and manage daily store operations. You will apply product knowledge and help maintain Framebridge standards while engaging customers in a design-focused retail environment.

The role requires flexibility to cover evenings and weekends, with emphasis on relationship-building, communication, and problem-solving to drive store performance and a 100% happiness experience.