Retail Keyholder — Elevate Customer Experience & Team

Framebridge Inc; Plano (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Contests and Incentives

Commuter benefits

Job summary

Framebridge in Plano, Texas, is seeking a Retail Keyholder to uphold our customer-first standards in-store, guide teammates, and help deliver the Framebridge experience with a hands-on, service-driven approach.

You will manage daily store operations, mentor staff, and train new hires while working a flexible schedule that includes evenings and weekends, supporting our 100% happiness guarantee and Frame discount perks.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Strong communication, listening, and relationship-building skills.
• Interest in design and ability to train staff.

Responsibilities

• Set the standard of exceptional customer service in retail stores.
• Support onboarding and training for retail team members.
• Execute and improve store operations to meet goals.
• Demonstrate product knowledge and train staff accordingly.
• Respond to customer questions and troubleshoot issues with sound judgment.
• Offer ideas to improve the retail experience.
• Work a flexible schedule including evenings and weekends.

Skills

Interpersonal skills

Communication skills

Customer service

Design interest

Time management

Retail experience

Flexible hours

Education

Degree in art/design/marketing

Job description

Framebridge in Plano, Texas, is seeking a Retail Keyholder to uphold our customer-first standards in-store, guide teammates, and help deliver the Framebridge experience with a hands-on, service-driven approach.

You will manage daily store operations, mentor staff, and train new hires while working a flexible schedule that includes evenings and weekends, supporting our 100% happiness guarantee and Frame discount perks.