Planet Fitness FT Customer Service Representative

National Fitness Partners; Westfield (IN); Presencial; USD 14.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Shift-differential pay

PTO for all employees

401K Retirement Fund

Health Insurance Options

Descripción de la vacante

National Fitness Partners in Indiana is seeking a Customer Service Representative to deliver exceptional member support, greet visitors, handle inquiries, process purchases, and promote fitness classes in a fast-paced Planet Fitness club.

The position starts at $12 per hour with Schedule Option A or B. The company offers hourly increases at 180 days, 1 year and every 6 months after the first year, contingent on anniversary dates and performance.

Responsabilidades

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our fitness instruction classes (PE@PF) to our members
• Provide a clean, sanitized and safe club environment

Conocimientos

Self-starter

Problem solver

Positive energy

Ambitious

Herramientas

POS system

Descripción del empleo

Schedule Option A : Monday - Friday (4:45 am - 12:45 pm)

Schedule Option B : Monday - Thursday (3 pm - 11 pm, Friday 1 pm - 9 pm)

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

Full - Time: Starting at $12 per hour.

Schedule Option A : Monday - Friday (4:45 am - 12:45 pm)

Schedule Option B : Monday - Thursday (3 pm - 11 pm, Friday 1 pm - 9 pm)

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.