Pizza Shop Shift Leader: Lead Quality & Service

Papa John's USA, Inc.; Kings Mountain (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John's USA, Inc. is seeking a Shift Leader to supervise shifts and work areas to ensure high quality products and customer service while maintaining restaurant profitability. You will oversee operations, enforce company policies, and ensure compliance with laws and standards.

The role requires managing shift coverage, assisting in inventory, and driving performance in line with the company’s values. 32+ hours often include nights and weekends in a fast-paced environment.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Able to work long hours including nights and weekends.

Responsibilities

• Adheres to station guidelines and expectations for dough management, accuracy and portioning.
• Performs shift duties such as making quality products and following prep procedures.
• Contributes to achieving the company’s product goals.
• Ensures adequate shift coverage for the restaurant.
• Follows policies and procedures including attendance, safety and security.
• Manages cash and inventory according to company guidelines.

Skills

Planning & prioritization

Communicates effectively

Process improvement

Education

High School diploma or GED preferred

Serv-Safe/Local or State Food Service Certification preferred

Job description

Papa John's USA, Inc. is seeking a Shift Leader to supervise shifts and work areas to ensure high quality products and customer service while maintaining restaurant profitability. You will oversee operations, enforce company policies, and ensure compliance with laws and standards.

The role requires managing shift coverage, assisting in inventory, and driving performance in line with the company’s values. 32+ hours often include nights and weekends in a fast-paced environment.