Pizza Shift Leader - Drive Quality, Service & Profit

Papa Johns; Festus (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Papa John’s Shift Leader supervises shifts and work areas to ensure high-quality products and customer service, contributing to restaurant profitability. Responsibilities include enforcing policies, procedures, and labor costs while maintaining safety and standards.

The role requires managing shifts, optimizing inventory, and supporting all restaurant operations to ensure performance and guest satisfaction.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/local or state food service certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), nights, weekends, and emergencies.

Responsibilities

• Adheres to station guidelines, including dough management and portioning, and performs designated station duties.
• Contributes to achieving product goals and meets customer needs, minimizing complaints.
• Upholds core values and maintains a positive, adaptable attitude.
• Ensures adequate shift coverage and provides feedback to correct issues.
• Manages cash, inventory, and costs to support profitability and efficiency.

Skills

Planning & prioritization

Communicates effectively

Process improvement

Education

High School diploma or GED

Serv-Safe/local or state food service certification

Previous shift lead experience

Stable employment history

Age 18+

Job description

Papa John’s Shift Leader supervises shifts and work areas to ensure high-quality products and customer service, contributing to restaurant profitability. Responsibilities include enforcing policies, procedures, and labor costs while maintaining safety and standards.

The role requires managing shifts, optimizing inventory, and supporting all restaurant operations to ensure performance and guest satisfaction.