Pizza Kitchen Shift Leader — Elevate Quality & Service

Papa John's International , Inc.; Gladstone (MO); On-site; USD 31,000 - 42,000; Full time

Job summary

Papa John's USA, Inc. is seeking a Shift Leader to supervise shifts and restaurant operations, ensuring high quality products and customer service while contributing to profitability.

In this role you will manage station duties, ensure compliance with policies, and help control food/labor costs. The position requires 18+ and availability for long shifts, nights and weekends. Previous shift lead experience is preferred.

Qualifications

• High school diploma or GED preferred.
• Serv-Safe/local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), including nights and weekends.
• Ability to perform the job duties of all positions in the restaurant.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
• Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal.
• Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs.
• Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image, attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant.
• Provides immediate feedback and corrects problems when identified.
• Maintains product quality, customer service, and performance responsibilities within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
• Execute cash management duties.
• Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Team Leadership

Education

High School diploma or GED preferred

Serv-Safe/Local or State Food Service Certification preferred

Tools

FOCUS System

Inventory systems

Job description

Papa John's USA, Inc. is seeking a Shift Leader to supervise shifts and restaurant operations, ensuring high quality products and customer service while contributing to profitability.

In this role you will manage station duties, ensure compliance with policies, and help control food/labor costs. The position requires 18+ and availability for long shifts, nights and weekends. Previous shift lead experience is preferred.