Pizza Shift Leader: Lead Quality, Service & Growth

papajohns; Concord (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John's is seeking a Shift Leader to supervise shifts and work areas to ensure high quality products and customer service while supporting restaurant profitability. This role involves managing operations, enforcing company policies, and ensuring compliance with laws and ethical practices.

Responsibilities include maintaining product quality, controlling costs, and ensuring adequate shift coverage. Candidates should have a High School diploma or GED, Serv-Safe certification preferred, and

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, including nights and weekends.
• Ability to perform the job duties of all positions in the restaurant.

Responsibilities

• Adheres to station guidelines including dough management and portioning.
• Maintains product quality and customer service while supporting profitability.
• Provides shift coverage and addresses problems promptly.
• Maintains cleanliness, safety, and adherence to policies and procedures.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe Certification

Shift lead experience

Job description

Papa John's is seeking a Shift Leader to supervise shifts and work areas to ensure high quality products and customer service while supporting restaurant profitability. This role involves managing operations, enforcing company policies, and ensuring compliance with laws and ethical practices.

Responsibilities include maintaining product quality, controlling costs, and ensuring adequate shift coverage. Candidates should have a High School diploma or GED, Serv-Safe certification preferred, and