Pizza Shift Leader: Lead Quality, Service & Growth

papajohns; Kennesaw (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa Johns is seeking a Shift Leader to supervise restaurant shifts and ensure high quality products and customer service. The role supports profitability by executing company policies, procedures, and systems while complying with federal, state, and local laws.

The Shift Leader will oversee shift coverage, monitor product quality, and maintain cleanliness and safety. Strong leadership, communication, and cost-control skills are essential to drive performance and guest satisfaction.

Qualifications

• Shift supervision and coverage responsibilities.
• Ensure compliance with company policies and safety practices.
• Maintain product quality and customer service standards.
• Assist in inventory and cost control.
• Operate within FOCUS system and POS as needed.

Responsibilities

• Supervise shifts and assign tasks across stations.
• Monitor quality, service speed, and cleanliness.
• Provide feedback and coaching to team members.
• Manage cash handling and shift reporting.
• Coordinate with management to meet targets and budgets.

Skills

Leadership

Customer service

Teamwork

Communication

Food safety

Education

High school diploma or equivalent

Tools

POS system

FOCUS System

Job description

Papa Johns is seeking a Shift Leader to supervise restaurant shifts and ensure high quality products and customer service. The role supports profitability by executing company policies, procedures, and systems while complying with federal, state, and local laws.

The Shift Leader will oversee shift coverage, monitor product quality, and maintain cleanliness and safety. Strong leadership, communication, and cost-control skills are essential to drive performance and guest satisfaction.