Pizza Shift Leader: Elevate Quality & Service

Papa John's USA, Inc.; McDonough (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Papa John's USA, Inc. seeks an energetic Shift Leader to supervise restaurant shifts, ensuring high-quality products and customer service while supporting profitability.

You will manage operations, enforce company policies, maintain safety standards and lead a team across stations, with flexible hours including nights and weekends. This role requires reliability and a commitment to our core values and guest satisfaction.

Qualifications

• High School diploma or GED preferred
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred
• Must be 18 years of age or older
• Must be able to work long hours (32+ hours generally required), including nights and weekends
• Ability to perform duties of all roles in the restaurant

Responsibilities

• Oversee shifts to ensure high-quality products and customer service
• Adhere to station guidelines for dough management, accuracy and portions
• Ensure compliance with policies, safety and security procedures
• Provide feedback and correct issues promptly to maintain standards
• Manage inventory and assist in cash handling and loss prevention
• Lead team in cross-training and adapting to changes in operations
• Support profit goals by managing labor and costs within guidelines

Skills

Customer service

Planning & Prioritization

Effective communication

Process improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Must be 18 years of age or older

Job description

Papa John's USA, Inc. seeks an energetic Shift Leader to supervise restaurant shifts, ensuring high-quality products and customer service while supporting profitability.

You will manage operations, enforce company policies, maintain safety standards and lead a team across stations, with flexible hours including nights and weekends. This role requires reliability and a commitment to our core values and guest satisfaction.