Pizza Shift Lead: Elevate Service, Quality & Profit

Papa John's USA, Inc.; Murfreesboro (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John's USA, Inc. seeks a Shift Leader to supervise shifts and work areas ensuring high-quality products and customer service. You will manage operations, execute cash handling, and assist in inventory to minimize loss, while adhering to safety and company policies.

The role requires planning skills, effective communication, and a focus on process improvements to support profitability and customer satisfaction.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Ability to work long hours including nights, weekends, and emergencies.

Responsibilities

• Supervise shifts and work areas to ensure high quality products and customer service.
• Maintain product quality, food and labor costs, and restaurant cleanliness.
• Execute cash management duties and assist in inventory to minimize loss.
• Ensure compliance with company policies, procedures, and safety guidelines.
• Provide immediate feedback and correct problems when identified.

Skills

Planning & Prioritization

Communication

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Job description

Papa John's USA, Inc. seeks a Shift Leader to supervise shifts and work areas ensuring high-quality products and customer service. You will manage operations, execute cash handling, and assist in inventory to minimize loss, while adhering to safety and company policies.

The role requires planning skills, effective communication, and a focus on process improvements to support profitability and customer satisfaction.