Pizza Shift Lead: Team Leader & Service Champion

Interview Now; New Braunfels (TX); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Mattenga's Shift Lead position is essential to ensure smooth daily operations during assigned shifts. The role combines hands-on duties with strong team leadership to uphold restaurant standards.

The successful candidate will oversee opening and closing, maintain food quality and safety, manage inventory communication, and support a positive work environment through effective supervision and service excellence.

Qualifications

• Leadership experience managing a team.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily shift operations, including opening, closing, and shift transitions.
• Maintain food quality, safety, and cleanliness standards throughout the restaurant.
• Monitor inventory levels and communicate needs to management.
• Ensure orders are prepared accurately and delivered promptly.
• Guide and support team members during the shift.
• Delegate tasks to maintain workflow and efficiency.
• Train new employees on procedures, system, and customer service expectations.
• Address minor performance or customer issues in real time.
• Greet customers and ensure a welcoming, friendly environment.
• Resolve customer concerns professionally and promptly.
• Maintain hospitality for dine-in, takeout, or delivery.

Skills

Leadership

Organization

Communication

Job description

Mattenga's Shift Lead position is essential to ensure smooth daily operations during assigned shifts. The role combines hands-on duties with strong team leadership to uphold restaurant standards.

The successful candidate will oversee opening and closing, maintain food quality and safety, manage inventory communication, and support a positive work environment through effective supervision and service excellence.