Pizza Jr. Shift Lead

Interview Now; New Braunfels (TX); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Mattenga's Shift Lead position is essential to ensure smooth daily operations during assigned shifts. The role combines hands-on duties with strong team leadership to uphold restaurant standards.

The successful candidate will oversee opening and closing, maintain food quality and safety, manage inventory communication, and support a positive work environment through effective supervision and service excellence.

Qualifications

• Leadership experience managing a team.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily shift operations, including opening, closing, and shift transitions.
• Maintain food quality, safety, and cleanliness standards throughout the restaurant.
• Monitor inventory levels and communicate needs to management.
• Ensure orders are prepared accurately and delivered promptly.
• Guide and support team members during the shift.
• Delegate tasks to maintain workflow and efficiency.
• Train new employees on procedures, system, and customer service expectations.
• Address minor performance or customer issues in real time.
• Greet customers and ensure a welcoming, friendly environment.
• Resolve customer concerns professionally and promptly.
• Maintain hospitality for dine-in, takeout, or delivery.

Skills

Leadership

Organization

Communication

Job description

The Shift Lead at Mattenga's is essential in ensuring smooth daily operations during assigned shifts. This role involves overseeing team performance, maintaining high standards for food quality and customer service, and providing confident leadership to foster a positive work environment. The ideal candidate balances hands-on responsibilities with effective team management to drive success.

Key Responsibilities

• Operational Leadership:-Oversee daily shift operations, including opening, closing, and shift transitions-Maintain food quality, safety, and cleanliness standards throughout the restaurant-Monitor inventory levels and communicate needs to management-Ensure orders are prepared accurately and delivered promptly
• Team Support & Supervision:-Guide and support team members during the shift-Delegate tasks effectively to maintain workflow and efficiency-Train new employees on procedures, system, and customer service expectations-Address minor performance or customer issues in real time
• Customer Service:-Greet customers and ensure a welcoming, friendly environment-Resolve customer concerns professionally and promptly-Maintain a high standard of hospitality, whether dine-in, takeout, or delivery

Required Qualifications

• Proven leadership skills with the ability to motivate and manage a team
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills