Pizza Service Leader: Elevate Guest Experience

Interview Now; San Antonio (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life plans

Job summary

Mattenga's Pizzeria Alamo Ranch is seeking a hands-on Manager (Captain) to oversee daily operations, lead staff, and uphold exceptional food quality and service. You will balance hospitality with operational excellence in a fast-paced environment.

You will drive guest satisfaction, manage labor and inventory, train teams, and ensure safety and cleanliness standards are consistently met across shifts.

Qualifications

• Minimum 2 years of restaurant or hospitality management experience.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to solve problems quickly and effectively.
• Knowledge of food safety standards and procedures.
• Capable of managing multiple priorities in a fast-paced setting.
• Oversee daily restaurant operations including opening and closing?
• Maintain cleanliness and organization across the venue.
• Experience managing labor, food costs, and inventories.

Responsibilities

• Lead and motivate staff to deliver outstanding service and maintain food quality.
• Oversee daily operations, ensuring smooth workflows and safety protocols.
• Communicate effectively with team, management, and guests.
• Monitor performance metrics and drive guest satisfaction improvements.
• Train and develop team members to uphold standards and culture.
• Manage inventory, supplies, and scheduling to optimize resources.
• Address customer concerns to ensure a memorable dining experience.
• Lead by example in professionalism and guest service.
• Conduct performance evaluations and ongoing coaching.
• Hold regular team meetings to share goals and updates.

Skills

Leadership

Communication

Problem solving

Food safety

Staffing

Inventory management

Operations

Opening/Closing

Tools

POS systems

Inventory software

Job description

CaptainPay: $19.00/hr average including tipsAs a Captain, you’ll lead the team and oversee daily restaurant operations while ensuring our guests receive an exceptional experience. You’ll be responsible for developing team members and future leaders, maintaining company standards, and supporting the overall success of the store.This position is a great opportunity for an experienced hands-on leader who enjoys developing people, solving problems, and creating a positive team environment in a fast-paced restaurant.MUST HAVE:- Previous leadership experience- Reliable transportation- Texas Food Handler’s Certificate- Open availability- Strong customer service and communication skills- Ability to train, coach, and develop team members- Ability to handle store operations and lead a teamPay: $19.00/hr average including tipsMULTIPLE LOCATIONS:- Schertz- O’Connor Rd- 46 HW – New Braunfels- Military Dr- Callaghan- Wilderness Oak- Alamo Ranch- New Braunfels Marketplace- HelotesBENEFITS:- Dental insurance- Health insurance- Employee discount- Flexible schedule- Food provided- Paid trainingAt Mattenga’s, we believe work should be fun, our teams should feel like family, and every customer should leave with a great experience. If you’re ready to grow as a leader, develop your team, and make a difference, we’d love to have you join us!

Key Responsibilities

• Lead and motivate staff to provide outstanding service and maintain high standards of food quality and cleanliness
• Oversee daily operational activities, ensuring smooth workflows and adherence to safety and quality protocols
• Communicate effectively with team members, management, and guests to foster collaboration and resolve issues promptly
• Monitor performance metrics and implement improvements to enhance guest satisfaction and operational efficiency
• Train and develop team members to uphold company standards and promote a positive workplace culture
• Manage inventory, supplies, and scheduling to optimize resource utilization and reduce waste
• Address customer concerns and feedback proactively to ensure a memorable dining experience
• Lead by example in professionalism, work ethic, and guest service
• Conduct performance evaluations and provide ongoing coaching
• Conduct regular team meetings to communicate goals, updates, and expectations

Required Qualifications

• Minimum of 2 years of experience in restaurant or hospitality management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proven ability to solve problems quickly and effectively
• Knowledge of food safety standards and operational procedures
• Ability to work in a fast-paced environment and handle multiple priorities
• Oversee daily restaurant operations, including opening and closing procedures
• Maintain cleanliness and organization throughout the restaurant
• Manage labor costs, food costs, and inventory levels

Preferred Qualifications

• Experience with POS systems and inventory management software

Application Process

Upload resume or apply without one

AI-powered application review

Potential AI interview invitation

Company Overview

Mattenga’s Pizzeria is a family-owned Texas pizza brand founded in 2014 by Matt and Hengam Stanfield. Built on scratch-made food, Texas Hospitality, engineered systems, and leadership development, Mattenga’s exists to bring families and friends together while creating wins for guests, team members, and the company.

Mission

Mattenga's gathers friends and families together to deepen relationships for the glory of God.

Vision

We train people for success in life through excellence and diligence.

Culture

Mattenga’s culture is built on four values: Texas Hospitality, Invest, Engineered, and Win x3. We serve every guest with warmth, speed, accuracy, and genuine care. We invest in personal growth, engineer systems that create consistency, and make decisions so three groups win: our guests, our team, and the company. Profitability and #NoWaste make the mission sustainable.

Employee Benefits Eligibility At Mattenga's:We believe in supporting our team from day one. After your first 30 days of employment, you’ll become eligible for a range of employee benefits designed to promote your health, life, and overall well-being. This waiting period allows us to ensure a smooth onboarding experience while confirming mutual fit. Once eligible, you’ll gain access to benefits such as health insurance, urgent care, disability, and life plans —because we’re invested in your long-term success.

Colonial Insurance

A-Pex Medical

Ready to Apply?

Take the next step in your career journey. Upload your resume and let our AI-powered system match your skills with this exciting opportunity at Mattenga's Alamo Ranch.