Pizza Kitchen Shift Leader – Lead Quality & Service

Papa John's USA, Inc.; Douglasville (GA); On-site; USD 18,000 - 22,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Shift Leader to oversee shifts and work areas, ensuring high-quality products and excellent customer service while contributing to restaurant profitability. You will implement company policies, procedures, programs and systems and ensure compliance with federal, state and local laws.

You will supervise stations, manage staff coverage, monitor food safety, costs and cleanliness, and help drive guest satisfaction in a fast-paced environment.

Qualifications

• Experience supervising a fast‑food or retail shift and leading a team.
• Strong customer-service orientation and communication skills.
• Ability to manage inventory, cash handling and basic financials.

Responsibilities

• Adheres to station guidelines and portioning.
• Performs station duties such as food preparation and maintaining holding times.
• Contributes to achieving product quality goals.
• Ensures adequate shift coverage and provides feedback to staff.
• Maintains safety, cleanliness and adherence to policies.
• Drives profitability by managing costs and using company systems.

Tools

FOCUS System

Job description

Papa John’s USA, Inc. is seeking a Shift Leader to oversee shifts and work areas, ensuring high-quality products and excellent customer service while contributing to restaurant profitability. You will implement company policies, procedures, programs and systems and ensure compliance with federal, state and local laws.

You will supervise stations, manage staff coverage, monitor food safety, costs and cleanliness, and help drive guest satisfaction in a fast-paced environment.