PIV Credentialing & Enrollment Specialist

Citizant; Covington (KY); On-site; USD 52,349,000 - 59,237,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and Disability Insurance

401(k)

Job summary

Citizant is seeking an Enrollment Specialist to support PIV card activations, enrollments, and PIN resets. You will schedule appointments, answer inquiries, verify identities, and guide applicants through the enrollment process.

This role emphasizes accuracy, data security, and excellent customer service, with a high school diploma and US citizenship required; training and benefits are provided as part of Citizant's commitment to professional development.

Qualifications

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
• Perform other job-related duties as assigned.

Responsibilities

• Schedule PIV card appointments and manage enrollments.
• Collect and document applicant information and biometric data.
• Verify authenticity of documents and applicant identity.
• Maintain data security and privacy per regulations.
• Provide clear enrollment process communications to applicants.
• Keep accurate enrollment records and track status.
• Stay updated on enrollment policies and participate in training.

Skills

Communication

Attention to detail

Organizational skills

Customer service

Discretion

Administrative experience

Education

High School diploma

GED certification

Tools

Microsoft Excel

Job description

Citizant is seeking an Enrollment Specialist to support PIV card activations, enrollments, and PIN resets. You will schedule appointments, answer inquiries, verify identities, and guide applicants through the enrollment process.

This role emphasizes accuracy, data security, and excellent customer service, with a high school diploma and US citizenship required; training and benefits are provided as part of Citizant's commitment to professional development.