PIV Credentialing & Badging Specialist

Citizant; Nashville (TN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off

FSA

EAP

Tuition Assistance

Job summary

Citizant in Nashville, TN is seeking an Enrollment Process Coordinator to support PIV card activations, enrollments, and PIN resets. You will schedule appointments, handle inquiries, verify identities, and maintain accurate records while ensuring data security and privacy in a fast-paced government-facing environment.

You should be detail-oriented with strong Excel skills and excellent communication. The role involves coordinating with applicants, maintaining compliant documentation, and

Qualifications

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.

Responsibilities

• Schedule appointments and/or service walk-ins for PIV Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answering phone calls/email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
• Accurately collect and document personal information, biometric data, and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted according to established guidelines.
• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
• Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management involves listening, understanding, and responding to customer needs and expectations.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Skills

Attention to detail

Organizational skills

Communication skills

Discretion with confidential data

Customer service

Typing

Education

High School diploma

Tools

Microsoft Excel

Job description

Citizant in Nashville, TN is seeking an Enrollment Process Coordinator to support PIV card activations, enrollments, and PIN resets. You will schedule appointments, handle inquiries, verify identities, and maintain accurate records while ensuring data security and privacy in a fast-paced government-facing environment.

You should be detail-oriented with strong Excel skills and excellent communication. The role involves coordinating with applicants, maintaining compliant documentation, and