PIV Credentialing & Enrollment Specialist

Citizant; Denver (CO); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and Disability Insurance

401(k)

Generous PTO

FSA

Employee Assistance Program (EAP)

Tuition Assistance & Professional Dev

Job summary

Citizant is seeking an Enrollment Process Coordinator to support PIV card activations, enrollments, and credential updates in Denver, CO. You will schedule appointments, verify identities, collect required documents, and maintain accurate records with strict data security practices.

The role demands excellent communication, attention to detail, adaptability to evolving security procedures, and a customer-focused approach in a government services setting.

Qualifications

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Strong attention to detail and organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
• Perform other job-related duties as assigned.

Responsibilities

• Schedule appointments and walk-ins for PIV activations, enrollments, certificate updates, and PIN resets.
• Answer phone calls/email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying identity and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
• Accurately collect and document personal information, biometric data, and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted.
• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with enrollment.
• Handle sensitive personal information and adhere to data protection regulations and security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
• Communicate clearly with applicants about the process, required documents, and steps; provide excellent customer service.
• Escalation management: listen, understand, and respond to customer needs; de-escalate issues as needed.

Skills

Attention to detail

Strong organizational skills

Excellent interpersonal and沟munication

Adapt to changing security procedures

Discretion with confidential info

Customer service orientation

Attend local hiring events

Education

High School diploma

Tools

Microsoft Excel

Job description

Citizant is seeking an Enrollment Process Coordinator to support PIV card activations, enrollments, and credential updates in Denver, CO. You will schedule appointments, verify identities, collect required documents, and maintain accurate records with strict data security practices.

The role demands excellent communication, attention to detail, adaptability to evolving security procedures, and a customer-focused approach in a government services setting.