Pittsburgh Client Success Manager: Adoption & Growth

Meridian Meadows LLC; Pittsburgh (Allegheny County); On-site; USD 60,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Meridian Meadows LLC in Pittsburgh, PA is seeking a Customer Success Manager for a full-time role. You will manage client relationships, train users, provide technical support, and monitor product usage to drive adoption and satisfaction in a fast-paced environment.

You will collaborate with sales and product teams, gather client feedback, and identify opportunities to improve the product. A bachelor's degree and 2+ years in customer success are required.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 3-5 years of experience in customer success, client services, or a similar role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Proficiency in CRM software and other relevant tools.
• Knowledge of the healthcare industry is a plus.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Responsibilities

• Act as the primary point of contact for clients, providing exceptional support and guidance.
• Monitor client satisfaction and identify areas for improvement.
• Collaborate with the sales team to ensure smooth onboarding and adoption of our software.
• Conduct regular check-ins with clients to understand their needs and address any concerns.
• Work closely with the product and engineering teams to gather feedback and make product improvements.
• Develop and implement strategies to increase client retention and satisfaction.
• Stay up-to-date with industry trends and best practices in customer success.

Skills

CRM software

Communication

Problem-solving

Interpersonal skills

Time management

Education

Bachelor's degree in Business, Marketing, or a related field

Tools

CRM software

Job description

Meridian Meadows LLC in Pittsburgh, PA is seeking a Customer Success Manager for a full-time role. You will manage client relationships, train users, provide technical support, and monitor product usage to drive adoption and satisfaction in a fast-paced environment.

You will collaborate with sales and product teams, gather client feedback, and identify opportunities to improve the product. A bachelor's degree and 2+ years in customer success are required.