Customer Success Manager - Data-Driven Growth

Meridian Global; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Meridian Global in Fort Worth, TX, is seeking a Customer Success Manager to ensure client success, manage relationships, and provide ongoing support. You will collaborate with clients to understand needs, monitor accounts, and drive renewal and expansion opportunities.

The role requires a bachelor’s degree in business or related field and 3–5 years in customer success. Strong communication, data analysis, and strategic planning are essential.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• 3–5 years of experience in customer success.
• Excellent communication and interpersonal skills.
• Data analysis and strategic planning abilities.
• Proficiency with project management tools.

Responsibilities

• Manage client relationships and ensure customer satisfaction.
• Provide ongoing support and assistance to clients.
• Analyze data to identify trends and develop strategies for improvement.
• Resolve any issues that arise and ensure client success.
• Conduct regular check-ins with clients to understand their needs and goals.

Skills

Relationship management

Customer support

Data analysis

Strategic planning

Project management tools

Communication skills

Interpersonal skills

Problem solving

Client retention

Education

Bachelor’s degree in business, marketing, or related field

Tools

CRM software

Job description

Meridian Global in Fort Worth, TX, is seeking a Customer Success Manager to ensure client success, manage relationships, and provide ongoing support. You will collaborate with clients to understand needs, monitor accounts, and drive renewal and expansion opportunities.

The role requires a bachelor’s degree in business or related field and 3–5 years in customer success. Strong communication, data analysis, and strategic planning are essential.