Customer Success Manager: Growth, Retention & Satisfaction

Meridian Magnolia LLC; Nashville (TN); On-site; USD 93,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Other perks

Job summary

Meridian Magnolia LLC in Nashville, TN is seeking a Customer Success Manager to ensure customer satisfaction and retention. The role involves coordinating with sales and support, managing schedules, and maintaining records in a collaborative office environment.

The ideal candidate has a background in customer success or related field, strong communication skills, and proficiency with CRM systems and project management tools. A high school diploma or equivalent is required.

Qualifications

• High school diploma or equivalent with strong organizational and communication skills.
• Experience in customer success or related field preferred but not required.
• Proficiency with CRM systems and project management tools is highly desirable.

Responsibilities

• Monitor customer interactions to ensure satisfaction and identify improvements.
• Collaborate with sales and support to address customer concerns.
• Drive customer retention through proactive relationship management.
• Maintain accurate records and coordinate with team members.
• Demonstrate strong communication and teamwork within a fast-paced environment.

Skills

Customer interactions

Customer retention

CRM systems

Project management

Cross-functional teams

Communication skills

Relationship management

Customer success

Education

High school diploma

Tools

CRM systems

Project management tools

Job description

Meridian Magnolia LLC in Nashville, TN is seeking a Customer Success Manager to ensure customer satisfaction and retention. The role involves coordinating with sales and support, managing schedules, and maintaining records in a collaborative office environment.

The ideal candidate has a background in customer success or related field, strong communication skills, and proficiency with CRM systems and project management tools. A high school diploma or equivalent is required.