Customer Success Manager

Quartz Global Solutions; Pittsburgh (Allegheny County); On-site; USD 100,000 - 151,000; Full time

Benefits offered by this job

Benefits package

On-site Pittsburgh office

Job summary

Quartz Global Solutions in Pittsburgh, PA seeks a full-time Customer Success Manager to onboard clients, provide ongoing support, and strengthen relationships. The role collaborates with the sales team to align client needs with product goals and ensure satisfaction.

The ideal candidate has a bachelor’s degree, strong data-analysis skills, and excellent communication. Office-based with potential remote options based on policy.

Qualifications

• Bachelor's degree in a relevant field and strong data analysis skills.
• Experience in customer success or client relationship management.
• Excellent communication and interpersonal abilities.

Responsibilities

• Managing client relationships
• Onboarding new clients
• Providing ongoing support
• Addressing client issues
• Collaborating with sales team

Skills

Client relationships

Onboarding

Customer support

Issue resolution

Sales collaboration

Communication skills

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Data analysis tools

Job description

Quartz Global Solutions, a Pittsburgh, PA-based tech company, seeks a full-time Customer Success Manager to deliver exceptional service to clients through innovative software solutions.

As a Customer Success Manager, you'll onboard new clients, provide ongoing support, and address issues. You'll collaborate with the sales team to understand client needs and help them achieve their goals.

Join a collaborative team in our vibrant Pittsburgh office, working with customer success managers, sales representatives, and product developers.

The annual compensation for this role spans from $100,000 to $150,842, inclusive of a comprehensive benefits package. Employees in this position typically perform a variety of tasks, including data analysis, report generation, and client communication. They are required to utilize industry-standard software such as Microsoft Office Suite and specialized data analysis tools. The workplace is typically an office environment, although remote work options may be available depending on the company's policies. Applicants should possess a bachelor's degree in a relevant field, along with proficiency in data analysis and strong communication skills. Experience with the specified software tools is highly desirable.

You should have a strong background in customer success, with experience in managing client relationships and ensuring satisfaction. Excellent communication, interpersonal, and problem-solving skills are required. A related degree is preferred, and industry experience is a plus.

• Managing client relationships
• onboarding new clients
• providing ongoing support
• addressing client issues
• collaborating with sales teamBackground in customer success
• experience in managing client relationships
• strong communication and interpersonal skills
• problem-solving skills
• degree in a related field preferred
• industry experience a plus