Customer Success Manager

Horizon Prime Corp.; Pittsburgh (Allegheny County); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Professional development opportunities

Job summary

Horizon Prime Corp. in Pittsburgh, PA is seeking a Customer Success Manager to ensure client satisfaction with our financial services products and services.

You will drive client relationships, identify opportunities for improvement, and deliver exceptional support from our headquarters. The role works with cross-functional teams, monitors client data, and develops strategies to enhance retention and growth.

Qualifications

• Bachelor's degree in business, finance, or a related field.
• 3–5 years of experience in customer success or a similar role.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Monitor client satisfaction and provide timely support and guidance.
• Develop strategies to enhance client retention and growth.
• Collaborate with sales and product teams to meet client needs and serve as the primary client contact.

Skills

Client relationships

Account management

Communication skills

Problem solving

Education

Bachelor's degree in business/finance/related field

Job description

Horizon Prime Corp., a leading financial services company, is seeking a Customer Success Manager in Pittsburgh, PA. This full-time role offers an attractive compensation and benefits package.

As a Customer Success Manager, you will ensure client satisfaction with our products and services. You'll drive client relationships, identify opportunities for improvement, and provide exceptional support.

You'll work in a dynamic team environment at our headquarters in Pittsburgh, PA, where our office fosters collaboration and innovation, with a focus on client success. This role involves working closely with cross-functional teams to deliver high-quality projects, utilizing a variety of tools and technologies to meet client needs. The office environment is designed to encourage open communication and idea-sharing, with regular team meetings and brainstorming sessions to drive project development. You'll need to be adaptable and proactive, able to manage multiple tasks and deadlines effectively. The role requires a strong understanding of industry trends and best practices, as well as the ability to provide exceptional client service and support.

The compensation package includes a base salary of $80,000-$100,000 per year, plus performance bonuses. Available: comprehensive health benefits, retirement plans, and professional development opportunities.

To excel in this role, you should have a bachelor's degree in business, finance, or a related field. You need 3-5 years of experience in customer success or a similar role. Strong communication and problem-solving skills are essential.

The Customer Success Manager will be responsible for monitoring client satisfaction, providing timely support and guidance, and developing strategies to enhance client retention and growth. You will work closely with our sales and product teams to ensure our clients' needs are met, and you will be the primary point of contact for our clients. Additionally, you will be responsible for tracking and analyzing client data to identify trends and opportunities for improvement.To be successful in this role, you should have a bachelor's degree in a related field, such as business, marketing, or customer service, and a minimum of 3 years of experience in a customer success or client services role. You should have excellent communication and interpersonal skills, as well as strong organizational and analytical abilities. Experience in the financial services industry is a plus, but not required. You should have detail-oriented and have a proactive approach to problem-solving.