Pilates Studio Sales & Member Experience Lead

Industry; San Jose (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay plus commission

Free unlimited Pilates classes

Collaborative team culture

Career advancement in sales leadership

California dynamic city experience

Job summary

Club Pilates San Jose is seeking a dynamic Sales Associate to be the welcoming face of the studio. You will connect prospective members with Pilates offerings, lead studio tours, and help build lasting relationships that drive memberships and engagement.

In a fast-paced environment, you will meet sales goals through appointments, conversions, and promotions, while maintaining exceptional customer service and a vibrant studio culture.

Qualifications

• Experience in sales, customer service, or hospitality (fitness industry experience is a plus).
• Comfortable working toward sales goals and KPIs.
• Friendly, confident, and engaging communicator (written and verbal).
• Highly organized with strong attention to detail and follow-through.
• Quick learner, comfortable with membership software (ClubReady experience is a bonus).
• Flexible availability, including evenings and weekends.
• Reliable transportation, valid driver’s license, and insurance.
• Calm, clear-headed problem solver with excellent reasoning skills.

Responsibilities

• Be the Brand: Represent Club Pilates with authenticity and enthusiasm, embodying our core values of wellness, connection, and empowerment.
• Engage & Educate: Connect with prospects via phone, text, email, and in-person to introduce them to Pilates and our studio community.
• Tour & Inspire: Lead personalized studio tours, answer questions, and help new members feel confident and excited to start their Pilates journey.
• Drive Sales: Meet and exceed monthly sales goals by booking appointments, closing memberships, and promoting additional offerings with integrity.
• Follow Up & Retain: Maintain regular contact with new and existing clients to ensure satisfaction and encourage membership retention.
• Community Outreach: Represent Club Pilates at local wellness events, pop-ups, and festivals to boost brand awareness and studio growth.
• Support Studio Operations: Assist with front desk duties, manage schedules, and maintain a clean, organized, and welcoming studio environment.
• Teamwork: Collaborate with fellow team members to foster a positive, motivating atmosphere where everyone thrives.

Skills

Sales experience

Customer service

Hospitality

ClubReady software

KPIs

Evenings & weekends

Driver's license

ClubReady experience

Tools

ClubReady

Job description

Club Pilates San Jose is seeking a dynamic Sales Associate to be the welcoming face of the studio. You will connect prospective members with Pilates offerings, lead studio tours, and help build lasting relationships that drive memberships and engagement.

In a fast-paced environment, you will meet sales goals through appointments, conversions, and promotions, while maintaining exceptional customer service and a vibrant studio culture.