Pickup Operations Sr Expert

SwiftX; Eastvale (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K

Medical insurance

Dental and Vision Insurance

STD/LTD

Job summary

SwiftX is seeking a qualified logistics operations manager based in Eastvale, California. The candidate will manage pickup operations, ensuring compliance with service level agreements. Responsibilities include improving operational performance and monitoring pickup KPIs.

The ideal candidate has over 5 years of experience in logistics operations, strong analytical skills, and proficiency in Excel and operational reporting tools. Benefits include a pay range of $70k to $95k, paid time off, and medical insurance.

Qualifications

• 5+ years of experience in logistics operations or related fields.
• Strong understanding of dispatch processes and customer service.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage overall pickup operations and ensure SLA compliance.
• Monitor and improve customer pickup timeliness and performance.
• Coordinate pickup operations for key accounts.

Skills

Logistics operations

Transportation coordination

Dispatch management

Operational KPIs

Analytical skills

Leadership

Bilingual in Mandarin and English

Excel proficiency

Education

Bachelor's degree preferred

Tools

Operational reporting tools

Job description

Responsibilities

• Manage overall pickup operations and ensure SLA compliance across service regions
• Monitor and improve customer pickup timeliness and operational performance
• Oversee driver dispatch operations and optimize daily routing efficiency
• Coordinate pickup operations for key accounts and large-volume customers
• Investigate and resolve pickup-related operational exceptions and service failures
• Analyze pickup operational costs and implement cost control initiatives
• Optimize pickup routes and dispatch planning to improve efficiency and service levels
• Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity
• Collaborate cross-functionally with warehouse, transportation, and customer service teams
• Develop operational processes and continuous improvement initiatives to support scalable growth
• Support peak season pickup capacity planning and operational contingency management

Qualifications

• Bachelor's degree preferred
• 5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations
• Strong understanding of logistics routing, dispatch processes, and customer service operations
• Experience managing operational KPIs and process improvement initiatives
• Strong analytical, communication, and leadership skills
• Ability to manage multiple priorities in a fast-paced logistics environment
• Proficiency in Excel and operational reporting tools
• Bilingual in Mandarin and English

Benefits

• Pay Range 70k-95k
• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD