DSP Management Sr Expert

SwiftX; Eastvale (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K

Medical insurance, Dental and Vision Insurance, STD/LTD

Job summary

SwiftX is seeking a Logistics Operations Manager to oversee DSP onboarding and manage operational standards in Eastvale, California. The ideal candidate will have over 5 years of experience in logistics operations, a strong background in vendor management, and proven leadership skills.

Responsibilities include monitoring DSP performance metrics, managing audits, and implementing improvement initiatives. The role offers a competitive salary and comprehensive benefits, including medical insurance and a 401K plan.

Qualifications

• 5+ years of experience in logistics operations or last-mile delivery management.
• Strong understanding of DSP operations and vendor performance management.
• Ability to manage multiple stakeholders in a fast-paced operational environment.

Responsibilities

• Manage DSP onboarding and operational approval processes.
• Establish DSP operational standards and policies.
• Monitor DSP KPI performance and delivery quality.
• Conduct operational audits and compliance reviews.
• Collaborate with multiple teams to optimize processes.

Skills

Logistics operations

Transportation management

Vendor management

Last-mile delivery operations

Problem-solving

Bilingual in Mandarin and English

Education

Bachelor’s degree

Job description

Responsibilities

• Manage DSP onboarding, qualification review, and operational approval processes
• Establish and maintain DSP operational standards, policies, and governance procedures
• Monitor and manage DSP KPI performance, including delivery quality, service levels, timeliness, and operational compliance
• Develop and enforce DSP penalty and accountability mechanisms
• Conduct DSP operational audits and compliance reviews
• Lead DSP training programs and operational policy communication
• Manage DSP performance evaluations and ranking systems
• Implement underperformance management and elimination processes when necessary
• Support DSP pricing management, rate evaluation, and operational cost controlMonitor customer service quality and drive continuous improvement initiatives
• Collaborate closely with operations, dispatch, safety, and finance teams to optimize DSP management processes
• Support peak season DSP capacity planning and operational stability

Requirements

• Bachelor’s degree preferred
• 5+ years of experience in logistics operations, transportation management, vendor management, or last-mile delivery operations
• Strong understanding of DSP operations, carrier management, and logistics service quality control
• Experience managing operational KPIs, compliance programs, and vendor performance
• Strong analytical, communication, and leadership skills
• Ability to manage multiple stakeholders in a fast-paced operational environment
• Excellent problem-solving and project management abilities
• Bilingual in Mandarin and English

Benefits

• Pay Range: 80k-100k
• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD