Pickup Operations Supervisor — Dispatch, SLA, Routing

SwiftX; Eastvale (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K

Medical insurance

Dental and Vision Insurance

STD/LTD

Job summary

SwiftX is seeking a motivated logistics professional to coordinate daily pickup operations in Eastvale, California. The ideal candidate will support dispatch operations, enhance operational efficiency, and monitor SLA performance.

Candidates should have at least 1 year of experience in logistics or dispatch and possess strong communication and coordination skills. Benefits include medical insurance, PTO days, and a competitive salary.

Qualifications

• 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support.
• Ability to work in a fast-paced operational environment.

Responsibilities

• Coordinate daily pickup schedules and support dispatch operations.
• Monitor pickup SLA performance and follow up on delayed or failed pickups.
• Communicate with drivers and customers regarding pickup status and operational updates.
• Support pickup operations for large-volume and key account customers.
• Investigate and resolve pickup-related operational exceptions.
• Assist with pickup route optimization and operational efficiency improvements.

Skills

Communication skills

Coordination skills

Problem-solving abilities

Detail-oriented

Organizational skills

Multitasking skills

Bilingual (Mandarin and English)

Excel proficiency

Education

Bachelor's degree preferred

Job description

SwiftX is seeking a motivated logistics professional to coordinate daily pickup operations in Eastvale, California. The ideal candidate will support dispatch operations, enhance operational efficiency, and monitor SLA performance.

Candidates should have at least 1 year of experience in logistics or dispatch and possess strong communication and coordination skills. Benefits include medical insurance, PTO days, and a competitive salary.