Pickup Specialist

SwiftX Inc.; Santa Fe Springs (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

PTO 7 days

Sick leave 5 days

Holidays 6 days

401K

Medical insurance

Dental & Vision

STD/LTD

Job summary

SwiftX Inc. in Santa Fe Springs, CA seeks a dispatch coordinator to assist with daily pickup scheduling, status follow-ups, and updates for drivers and customers. You will coordinate with warehouse and transportation teams, maintain records, and support peak-season operations.

The role requires strong communication, detail-orientation, and problem-solving in a fast-paced environment. Bachelor’s degree preferred; fluency in Mandarin and English is a plus. Competitive benefits offered.

Qualifications

• Bachelor’s degree preferred.
• Strong communication and coordination skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to work in a fast-paced operational environment.
• Proficiency in Excel and basic operational systems.
• Strong organizational and multitasking skills.
• Bilingual in Mandarin and English.

Responsibilities

• Assist with daily pickup scheduling and dispatch coordination.
• Follow up on pickup status and report delays or issues.
• Communicate with drivers and customers regarding basic pickup updates.
• Assist with pickup arrangements for key customers.
• Help handle basic pickup issues and elevate when needed.
• Maintain pickup records and update operational information.
• Support communication between warehouse, transportation, and other teams.
• Assist with daily operational tasks and peak season support.
• Complete other tasks assigned by the supervisor or manager.

Skills

Communication skills

Coordination

Detail-oriented

Problem-solving

Fast-paced

Excel proficiency

Operational systems

Organizational skills

Multitasking

Bilingual Mandarin/English

Education

Bachelor’s degree preferred

Tools

Excel

Job description

• Assist with daily pickup scheduling and dispatch coordination

• Follow up on pickup status and report delays or issues

• Communicate with drivers and customers regarding basic pickup updates

• Assist with pickup arrangements for key customers

• Help handle basic pickup issues and elevate when needed

• Maintain pickup records and update operational information

• Support communication between warehouse, transportation, and other teams

• Assist with daily operational tasks and peak season support

• Complete other tasks assigned by the supervisor or manager

• Bachelor’s degree preferred

• Strong communication and coordination skills

• Detail-oriented with strong problem‑solving abilities

• Ability to work in a fast‑paced operational environment

• Proficiency in Excel and basic operational systems

• Strong organizational and multitasking skills

• Bilingual in Mandarin and English

• Supervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.5OT +Bonus

• 7 PTO days

• 5 Paid Sick Leave Days

• 6 Paid Holidays

• 401K

• Medical insurance, Dental and Vision Insurance, STD/LTD