Pickup Operations Specialist/Supervisor

SwiftX; Eastvale (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K

Medical insurance

Dental and Vision Insurance

STD/LTD

Job summary

SwiftX is seeking a motivated logistics professional to coordinate daily pickup operations in Eastvale, California. The ideal candidate will support dispatch operations, enhance operational efficiency, and monitor SLA performance.

Candidates should have at least 1 year of experience in logistics or dispatch and possess strong communication and coordination skills. Benefits include medical insurance, PTO days, and a competitive salary.

Qualifications

• 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support.
• Ability to work in a fast-paced operational environment.

Responsibilities

• Coordinate daily pickup schedules and support dispatch operations.
• Monitor pickup SLA performance and follow up on delayed or failed pickups.
• Communicate with drivers and customers regarding pickup status and operational updates.
• Support pickup operations for large-volume and key account customers.
• Investigate and resolve pickup-related operational exceptions.
• Assist with pickup route optimization and operational efficiency improvements.

Skills

Communication skills

Coordination skills

Problem-solving abilities

Detail-oriented

Organizational skills

Multitasking skills

Bilingual (Mandarin and English)

Excel proficiency

Education

Bachelor's degree preferred

Job description

Responsibilities

• Coordinate daily pickup schedules and support dispatch operations
• Monitor pickup SLA performance and follow up on delayed or failed pickups
• Communicate with drivers and customers regarding pickup status and operational updates
• Support pickup operations for large-volume and key account customers
• Investigate and resolve pickup‑related operational exceptions
• Assist with pickup route optimization and operational efficiency improvements
• Track and maintain pickup operational records and KPI reports
• Support pickup cost tracking and operational data analysis
• Coordinate with warehouse and transportation teams to ensure smooth operational execution
• Assist with peak season operational support and capacity coordination

Requirements

• Bachelor's degree preferred
• 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred
• Strong communication and coordination skills
• Detail‑oriented with strong problem‑solving abilities
• Ability to work in a fast‑paced operational environment
• Proficiency in Excel and basic operational systems
• Strong organizational and multitasking skills
• Bilingual in Mandarin and English

Benefits

• Supervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.5OT +Bonus
• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD