Regional Operations Manager - Join our talent pool now

SwiftX; Los Angeles (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K

Medical insurance, Dental and Vision Insurance, STD/LTD

Job summary

SwiftX is looking for a dedicated Operations Manager to oversee and manage Delivery Service Providers (DSPs) and sorting center operations in Los Angeles. The role includes enforcing OSHA safety standards, developing quality control processes, and managing logistics between the U.S. and China. Candidates should have 3+ years in warehouse operations and strong analytical skills. The company offers benefits including PTO, sick leave, and medical insurance.

Qualifications

• 3+ years of experience in warehouse operations, distribution, or logistics.
• Strong understanding of warehouse workflows including sorting and last-mile operations.
• Experience in cross-border logistics or e-commerce fulfillment is a plus.
• Comfortable working in a fast-paced startup environment.

Responsibilities

• Oversee and manage Delivery Service Providers and sorting center operations.
• Implement and enforce OSHA safety standards and compliance audits.
• Develop, implement, and monitor quality control processes.
• Coordinate cross-border logistics between China and international markets.
• Manage budgets and monitor key performance indicators.

Skills

3+ years of experience in warehouse operations

Strong understanding of warehouse workflows

Experience in cross-border logistics

Strong analytical mindset

Excellent communication skills

Job description

Overview

Oversee and manage Delivery Service Providers (DSPs) and sorting center operations to ensure compliance with company standards and performance metrics. Implement and enforce OSHA safety standards, including regular safety drills and compliance audits. Maintain accurate records of warehouse operations and generate periodic reports on operational performance and compliance. Develop, implement, and continuously monitor quality control and quality assurance processes. Analyze operational performance data to drive continuous improvement and optimization across all processes. Coordinate cross-border logistics between China and international markets to ensure timely and efficient delivery. Manage budgets, control costs, and monitor key performance indicators (KPIs) for warehouse and delivery operations. Lead daily operational meetings and conduct team performance evaluations. Recruit, onboard, and manage relationships with DSP partners. Design and implement training programs to enhance service quality and operational efficiency. Oversee regional fleet operations, including task allocation, cost efficiency, and vehicle utilization optimization. Manage both in-house and outsourced fleet resources to maximize capacity and efficiency. Continuously optimize pickup models, logistics processes, and resource planning strategies. Collaborate with internal teams and external partners to ensure smooth and aligned operations. Handle daily operational issues and respond quickly to emergencies or unexpected situations.

Responsibilities

• Oversee and manage Delivery Service Providers (DSPs) and sorting center operations to ensure compliance with company standards and performance metrics.
• Implement and enforce OSHA safety standards, including regular safety drills and compliance audits.
• Maintain accurate records of warehouse operations and generate periodic reports on operational performance and compliance.
• Develop, implement, and continuously monitor quality control and quality assurance processes.
• Analyze operational performance data to drive continuous improvement and optimization across all processes.
• Coordinate cross-border logistics between China and international markets to ensure timely and efficient delivery.
• Manage budgets, control costs, and monitor key performance indicators (KPIs) for warehouse and delivery operations.
• Lead daily operational meetings and conduct team performance evaluations.
• Recruit, onboard, and manage relationships with DSP partners.
• Design and implement training programs to enhance service quality and operational efficiency.
• Oversee regional fleet operations, including task allocation, cost efficiency, and vehicle utilization optimization.
• Manage both in-house and outsourced fleet resources to maximize capacity and efficiency.
• Continuously optimize pickup models, logistics processes, and resource planning strategies.
• Collaborate with internal teams and external partners to ensure smooth and aligned operations.
• Handle daily operational issues and respond quickly to emergencies or unexpected situations.

Requirements

• 3+ years of experience in warehouse operations, distribution, or logistics (e.g., parcel, fulfillment, or last-mile delivery), with hands-on team management experience.
• Strong understanding of warehouse workflows, including sorting, linehaul, and last-mile operations.
• Experience in cross-border logistics, parcel networks, third-party logistics (3PL), or e-commerce fulfillment is a plus.
• Comfortable working in a fast-paced, startup environment and willing to be hands-on in operations.
• Strong analytical mindset with the ability to use data and KPIs to drive decision-making.
• Highly responsive, with strong communication skills and a continuous improvement mindset.
• Proficient in English; ability to work in a cross-border (U.S.–China) environment is preferred.
• Willingness to relocate within the United States as required

Benefits

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD