Pickup Experience Lead - Logistics and CX Advocate

Federal Express Corporation; Atlanta (GA); On-site; Full time

Job summary

A leading logistics company is seeking an entry-level candidate to enhance new customer activation, improve the pickup experience, and ensure responsiveness to customer issues. The role involves working with sales teams and independent contractors, and requires a high school diploma or GED along with one year of customer service experience. The position is on-site, requires strong communication skills, and the ability to work in a fast-paced environment with data analysis responsibilities.

Qualifications

• One year of customer service or transportation sales experience required.
• Experience in pickup and delivery coordination in a logistics environment.

Responsibilities

• Execute established plans for customer experience improvement.
• Communicate effectively while balancing multiple tasks.
• Build relationships with key players and conduct meetings.
• Observe and report on-road and in-location operations.
• Compile data to support service improvements.

Skills

Strong human relations and communication skills

Customer service skills

Time management

Organizational skills

Ability to work collaboratively

Ability to handle large amounts of data

Education

High school diploma or GED

Job description

A leading logistics company is seeking an entry-level candidate to enhance new customer activation, improve the pickup experience, and ensure responsiveness to customer issues. The role involves working with sales teams and independent contractors, and requires a high school diploma or GED along with one year of customer service experience. The position is on-site, requires strong communication skills, and the ability to work in a fast-paced environment with data analysis responsibilities.