Pickup Experience Coordinator – CX & Logistics Leader

FedEx Logistics; Windsor Locks (CT); On-site; USD 36,000 - 54,000; Full time

Job summary

FedEx Logistics in Windsor Locks, CT is seeking a customer-focused CXPC liaison responsible for activating new customers, improving pickup experiences, and ensuring rapid response to issues. The role collaborates with Sales, Customers, Call Centers, ICs, ISPs, Couriers, and Surface Management to resolve issues and strengthen teamwork across groups.

The position is in-office, non-remote, with pay transparency and a focus on efficient service delivery.

Qualifications

• High school diploma or GED required.
• 1 year of customer service or related experience.
• Experience coordinating pickup/delivery in logistics/transportation.

Responsibilities

• Execute CXPC plans for daily, holiday, and contingency performance.
• Communicate effectively to balance multiple tasks and priorities.
• Build relationships across Sales, Customers, Call Centers, ICs, ISPs, Couriers.
• Observe in-location and on-road operations.
• Compile data to support service improvement and cost reduction.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Time management

Multi-tasking

Data analysis

Teamwork

Education

High school diploma or GED

Job description

FedEx Logistics in Windsor Locks, CT is seeking a customer-focused CXPC liaison responsible for activating new customers, improving pickup experiences, and ensuring rapid response to issues. The role collaborates with Sales, Customers, Call Centers, ICs, ISPs, Couriers, and Surface Management to resolve issues and strengthen teamwork across groups.

The position is in-office, non-remote, with pay transparency and a focus on efficient service delivery.