Customer Experience & Pickup Coordinator

Federal Express Corporation; Windsor Locks (CT); On-site; USD 35,000 - 54,000; Full time

Job summary

Federal Express Corporation in Windsor Locks, CT is seeking a customer experience coordinator to advocate for new customer activation, improve the pickup process, and ensure timely responses to issues. You will work with Sales, Customers, Call Centers, ICs, ISPs, Couriers, and Surface Management to resolve problems and strengthen teamwork across groups.

Requirements include a high school diploma and at least one year in customer service or logistics.

Qualifications

• High school diploma or GED required.
• One year of customer service, transportation sales, or related experience with emphasis on pickup/delivery coordination between CXPC, drivers, and external customers in logistics/transportation.
• Strong communication, teamwork, time management, and data reporting skills; ability to work in a fast-paced environment and resolve issues.

Responsibilities

• Coordinate pickup and delivery activities to support CXPC goals.
• Effectively communicate to balance multiple tasks and priorities across work streams.
• Build relationships with Sales, Customers, Call Centers, ICs, ISPs, Couriers, and Surface Management to resolve issues.

Skills

Customer service

Communication

Teamwork

Time management

Data reporting

Independent decision making

Education

High school diploma or GED

Job description

Federal Express Corporation in Windsor Locks, CT is seeking a customer experience coordinator to advocate for new customer activation, improve the pickup process, and ensure timely responses to issues. You will work with Sales, Customers, Call Centers, ICs, ISPs, Couriers, and Surface Management to resolve problems and strengthen teamwork across groups.

Requirements include a high school diploma and at least one year in customer service or logistics.