Customer Experience & Pickup Coordinator

FedEx Logistics; Windsor, Northern (CT, KY); Hybrid; USD 53,000 - 82,000; Full time

Job summary

FedEx Logistics is seeking a customer advocate to enhance new customer activation, improve pickup experiences, and ensure responsiveness to issues. You will collaborate with Sales, Customers, Call Centers, ICs/ISPs, Couriers, and Surface Management to resolve ongoing concerns and strengthen teamwork.

This in-office role emphasizes CXPC plan execution, data-driven service improvements, and effective communication across multiple groups in a fast-paced environment.

Qualifications

• One year of customer service or related experience with emphasis on pickup and delivery coordination in logistics/transport environment.
• Strong human relations and communication skills, both verbal and written.
• Ability to work in a fast-paced logistics setting and manage multiple priorities.

Responsibilities

• Execute CXPC plans for daily, holiday, and contingency performance.
• Communicate effectively while balancing multiple tasks to deliver excellent customer service.
• Build relationships with all groups and visit locations for meetings with key players.
• Perform in-location and on-road observations.
• Compile data to support service improvement and cost reduction.
• Liaise between Sales, Customers, Call Centers, IC/ISP, Couriers and Surface Management to resolve issues.

Skills

Customer service

Communication skills

Time management

Data reporting

Team collaboration

Independent decision making

Education

High school diploma

GED

Job description

FedEx Logistics is seeking a customer advocate to enhance new customer activation, improve pickup experiences, and ensure responsiveness to issues. You will collaborate with Sales, Customers, Call Centers, ICs/ISPs, Couriers, and Surface Management to resolve ongoing concerns and strengthen teamwork.

This in-office role emphasizes CXPC plan execution, data-driven service improvements, and effective communication across multiple groups in a fast-paced environment.