Physical Therapy Patient Care Coordinator

Advantage PT; Redmond (WA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

Job summary

Advantage Physical Therapy in Redmond, WA seeks a Front Office Manager to lead the busy front desk and ensure smooth patient flow. This hands-on role combines patient interaction, scheduling, billing, and staff supervision to keep operations efficient and caring.

You will mentor Patient Care Coordinators, coordinate with therapists, and uphold HIPAA compliance while delivering excellent patient experiences and process improvements across the clinic network.

Qualifications

• Two or more years of medical front office or related experience.
• Supervisory or lead experience at a front desk preferred.
• Knowledge of insurance verification, benefits, and patient collections.
• Experience with EMR and practice management software; proficient in MS Office.
• Strong HIPAA understanding and professional patient interaction.

Responsibilities

• Greet patients and manage phones, voicemail, and our phone system.
• Oversee patient scheduling, reminders, and post-evaluation bookings.
• Verify insurance benefits and explain coverage to patients.
• Handle patient payments and collect balances.
• Maintain front desk processes, records, and HIPAA compliance.
• Lead and mentor Patient Care Coordinators; assist hiring.
• Coordinate with therapists to keep schedules full.
• Deliver front office training for system consistency.
• Maintain clean, welcoming front office and waiting area.

Skills

Medical front office

Supervisory experience

Insurance verification

EMR software

Microsoft Office

HIPAA knowledge

Multitasking

Communication

Tools

Practice management software

Job description

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

We are currently seeking a Front Office Manager for our busy outpatient physical therapy clinic in Redmond, WA. This is a hands‑on leadership role for someone who loves working with patients, keeps a front desk running smoothly, and takes pride in helping a team do their best work.

At Advantage Physical Therapy we put patient care first. We are a locally owned, therapist‑led practice with two clinics on the Eastside (Redmond and Sammamish), and our front office is the first and last impression every patient has of us. We are looking for someone with a friendly, outgoing personality, strong organizational skills, and a real interest in helping others.

What you will do

• Welcoming patients, answering phones, and managing voicemail and our phone system
• Managing all patient scheduling, including scheduling patients after their evaluation and keeping our reminder email and text systems running
• Overseeing and performing insurance benefit verification and explaining benefits to newly evaluated patients
• Collecting patient payments and ensuring patient responsibility is collected correctly
• Managing our waiting list, oulook repots and various apps that streamline our processes
• Uploading weekly front office reports and tracking front office activity
• Supervising and mentoring our Patient Care Coordinators, including front office staff scheduling, coverage, training, and performance guidance, and assisting with hiring when needed
• Leading front office training so our systems are consistent across the company
• Coordinating with our therapists and clinical staff to keep schedules full and patient flow smooth
• Responding to patient questions and resolving concerns with professionalism and care
• Maintaining accurate patient records and ensuring HIPAA compliance at the front desk
• Purchasing and managing clinic and office supplies
• Maintaining a clean, welcoming front office and waiting room

Who we are looking for

• Two or more years of medical front office, patient care coordinator, or medical receptionist experience; outpatient physical therapy or rehab experience is a plus
• Prior lead or supervisory experience at a front desk is strongly preferred
• Working knowledge of insurance verification, benefits, and patient collections
• Comfortable with EMR and practice management software and proficient with Microsoft Office and basic data entry
• Solid understanding of HIPAA and medical office procedures
• A pleasant demeanor, a positive forward‑thinking outlook, and the ability to multitask and stay organized when the clinic is busy
• A team player who communicates well with management, staff, patients, and physician offices
• Someone who wants a long‑term position and the chance to grow with us
• Most importantly, you need to be dedicated to helping patients get the care they need.

Schedule and compensation

• Full-time, Monday through Friday during clinic hours; no weekends
• $26 to $32 per hour, depending on experience, plus a weekly bonus program based on overall clinic performance
• Paid time off, paid holidays, and health insurance for full‑time employees
• Ongoing front office training and a supportive, close‑knit team

About us

Advantage Physical Therapy and Sports Rehab has proudly served the Redmond and Sammamish communities with high‑quality, personalized, one‑on‑one physical therapy care for more than 15 years. Our patients love us for our compassionate approach and outstanding outcomes, and our team members thrive in a supportive, collaborative environment where growth is encouraged. Come join a team that is passionate about helping people move better and live better.

Advantage Physical Therapy is an equal opportunity employer.