Physical Therapy Front Office/Aide

Unity MSK; Portland (OR); On-site; USD 29,000 - 34,000; Full time

Job summary

Creekside Physical Therapy & Rehabilitation in Portland, OR is hiring a full-time Front Office/Aide to support our outpatient team. You will assist patients, assist the Physical Therapist with home exercise programs, manage scheduling, billing, and insurance verifications, and help maintain a clean clinic environment.

Ideal candidates have front desk/administrative experience or a related bachelor’s degree, strong communication skills, and HIPAA awareness.

Qualifications

• Front desk/administrative experience required.
• Bachelor’s degree in a relevant field required or strongly preferred.
• HIPAA compliant and able to maintain patient confidentiality.
• Excellent verbal and written communication skills.

Responsibilities

• Assist patients with exercises and modalities in clinic.
• Assist PT with home exercise programs.
• Maintain cleanliness of clinic and equipment.
• Schedule patients, answer calls, verify insurance, obtain prior authorizations.
• Input daily billing and follow up on claims.
• Communicate with referring physicians for records and notes.

Skills

Verbal communication

Written communication

Time management

Team player

Interpersonal skills

Education

Bachelor’s degree in Exercise Physiology, Biology, Kinesiology, or Psychology

Tools

PC software / Office suite

Job description

Join Our Team at Creekside Physical Therapy & Rehabilitation – Portland, OR

Creekside Physical Therapy & Rehabilitation is hiring a full-time Physical Therapy Front Office/Aide to join our dynamic outpatient team in Portland, OR.

Our clinic partners closely with podiatric and orthopedic providers, fostering an integrated care model that supports exceptional outcomes and coordinated treatment plans. We're proud of our welcoming culture, where clinical excellence, innovation, and personal growth are celebrated.

Role And Responsibilities

• Assist patients with exercise and modalities in clinic
• Assist Physical Therapist in writing home exercise programs
• Maintain cleanliness of clinic by cleaning equipment, tools, tables, laundry, etc.
• Schedule patients, answer phone calls, verify insurance benefits, obtain prior authorizations and complete other basic clinic administrative tasks independently or with occasional oversight
• Input daily billing independently and follow up on claims as assigned
• Maintain current knowledge of majority of insurance requirements for authorizations, billing, etc. Assistance required for more complex insurance/authorization situations
• Provide crutch training and scooter training as assigned
• Communicate with referring physicians for records requests, progress notes, etc.

Preferred Experience

• Front Desk / Administrative experience in Fitness or Medical settings
• Personal Training experience
• Leadership experience (e.g. individual or small group coaching, small group management, sport’s coaching, etc.)

Schedule

• Monday through Friday. Individual shifts are typically 8 hours.
• Occasional Travel between clinics as needed.

Qualifications, Skills & Requirements

• Relevant experience in a Front desk/Administrative Role OR a Bachelor’s degree in Exercise Physiology, Biology, Kinesiology, Psychology is required.
• Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
• Clear written and spoken communication
• Able to relay clear and detailed messages
• Able to take initiative and complete tasks with little direction
• Efficient time management
• Ability to handle stressful situations and maintain pleasant demeanor
• HIPAA compliant
• Comfortable working in a fast-paced environment
• Proficient in PC software/operations
• Motivated
• Punctual
• Team player

The Pay Range For This Role Is

21 - 25 USD per hour(NES - Milwaukie)