Physical Therapy Front Office/Aide

Northwest Extremity Specialists; Milwaukie (OR); On-site; USD 38,000 - 56,000; Full time

Job summary

Creekside Physical Therapy & Rehabilitation in Portland, OR, is seeking a full-time Front Office/Aide to join our outpatient team. You will greet patients, schedule, verify benefits, assist PTs, and help maintain clinic operations in a fast-paced environment.

Required front desk/administrative experience or a bachelor’s degree in Exercise Physiology, Biology, Kinesiology, or Psychology, with strong communication and HIPAA awareness. Training provided and opportunities for growth.

Qualifications

• Relevant experience in a Front desk/Administrative Role OR a Bachelor’s degree in Exercise Physiology, Biology, Kinesiology, Psychology is required.
• Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
• Clear written and spoken communication
• Able to relay clear and detailed messages
• Able to take initiative and complete tasks with little direction
• Efficient time management
• Ability to handle stressful situations and maintain pleasant demeanor
• HIPAA compliant
• Comfortable working in a fast-paced environment

Responsibilities

• Assist patients with exercise and modalities in clinic
• Assist Physical Therapist in writing home exercise programs
• Maintain cleanliness of clinic by cleaning equipment, tools, tables, laundry, etc.
• Schedule patients, answer phone calls, verify insurance benefits, obtain prior authorizations and complete other basic clinic administrative tasks independently or with occasional oversight
• Input daily billing independently and follow up on claims as assigned
• Maintain current knowledge of majority of insurance requirements for authorizations, billing, etc. Assistance required for more complex insurance/authorization situations
• Provide crutch training and scooter training as assigned
• Communicate with referring physicians for records requests, progress notes, etc.

Skills

Front desk experience

Administrative skills

Verbal communication

Written communication

Time management

HIPAA compliance

Education

Bachelor’s degree in Exercise Physiology

Bachelor’s degree in Biology

Job description

Join Our Team at Creekside Physical Therapy & Rehabilitation – Portland, OR

Creekside Physical Therapy & Rehabilitation is hiring a full-time Physical Therapy Front Office/Aide to join our dynamic outpatient team in Portland, OR .

Our clinic partners closely with podiatric and orthopedic providers, fostering an integrated care model that supports exceptional outcomes and coordinated treatment plans. We're proud of our welcoming culture, where clinical excellence, innovation, and personal growth are celebrated.

ROLE AND RESPONSIBILITIES:

• Assist patients with exercise and modalities in clinic
• Assist Physical Therapist in writing home exercise programs
• Maintain cleanliness of clinic by cleaning equipment, tools, tables, laundry, etc.
• Schedule patients, answer phone calls, verify insurance benefits, obtain prior authorizations and complete other basic clinic administrative tasks independently or with occasional oversight
• Input daily billing independently and follow up on claims as assigned
• Maintain current knowledge of majority of insurance requirements for authorizations, billing, etc. Assistance required for more complex insurance/authorization situations
• Provide crutch training and scooter training as assigned
• Communicate with referring physicians for records requests, progress notes, etc.

PREFERRED EXPERIENCE

• Front Desk / Administrative experience in Fitness or Medical settings
• Personal Training experience
• Leadership experience (e.g. individual or small group coaching, small group management, sport’s coaching, etc.)

SCHEDULE:

• Monday through Friday. Individual shifts are typically 8 hours.
• Occasional Travel between clinics as needed.

QUALIFICATIONS, SKILLS & REQUIREMENTS:

• Relevant experience in a Front desk/Administrative Role OR a Bachelor’s degree in Exercise Physiology, Biology, Kinesiology, Psychology is required.
• Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
• Clear written and spoken communication
• Able to relay clear and detailed messages
• Able to take initiative and complete tasks with little direction
• Efficient time management
• Ability to handle stressful situations and maintain pleasant demeanor
• HIPAA compliant
• Comfortable working in a fast-paced environment