Physical Therapy Front Desk Lead — Guest Services & Scheduling

Direct-Orthopedic-Care; Irving (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Direct-Orthopedic-Care in Irving, TX is seeking a Physical Therapy Receptionist to manage front desk operations and guest flow. You will greet guests, schedule appointments, collect payments, verify benefits, and help maintain a welcoming, organized lobby.

Responsibilities include handling phones, updating demographics, ensuring HIPAA/privacy practices, and supporting the clinic during daily operations to deliver a smooth patient experience.

Qualifications

• Experience greeting guests and managing the check-in process.
• Verifying benefits and collecting payments at point of service.
• Maintaining guest confidentiality and PHI in accordance with HIPAA.

Responsibilities

• Greet guests and manage arrival flow for the clinic.
• Update guest demographics and collect necessary information.
• Answer phones, schedule appointments, and follow clinic protocols.
• Verify benefits and obtain authorizations when needed.
• Open/close the clinic and keep the lobby clean and organized.
• Assist guests as needed and support front desk operations.

Skills

Customer service

Phone handling

HIPAA compliance

Benefits verification

Cash handling / payments

Job description

Direct-Orthopedic-Care in Irving, TX is seeking a Physical Therapy Receptionist to manage front desk operations and guest flow. You will greet guests, schedule appointments, collect payments, verify benefits, and help maintain a welcoming, organized lobby.

Responsibilities include handling phones, updating demographics, ensuring HIPAA/privacy practices, and supporting the clinic during daily operations to deliver a smooth patient experience.